Order Cancellation, Exchanges, Returns and Refunds

1. Scope and general principles

This notice applies to order cancellations, withdrawal from distance purchases, returns, exchanges and refunds for products purchased online from EVA CODE (https://evacode.co.kr). For transactions subject to Korean law, mandatory provisions more favorable to consumers prevail over this notice. Mandatory consumer-protection provisions of other countries may also apply to overseas buyers.

The fact that a product is a cosmetic does not by itself mean that every unopened and unused item is categorically excluded from withdrawal. However, statutory exceptions may apply, including where use or partial consumption has substantially reduced the product's value.

2. Withdrawal due to a change of mind — generally 7 days

A consumer may generally withdraw within 7 days after receiving written contractual information (including electronically). If the product is received later, the seven-day period runs from the date the product is supplied or supply begins. If written contractual information or the seller's address has not been properly provided, special statutory starting rules apply.

• Unopened and unused cosmetics can generally be submitted for return within that period.
• Simply inspecting outer packaging does not automatically justify rejecting a return. Statutory exceptions concerning damage to packaging for the purpose of inspecting the product's contents are followed.
• Statutory restrictions may apply where a consumer's use or partial consumption has substantially reduced value, or where value has fallen so far that resale is difficult. Information about statutory restrictions on withdrawal forms part of the disclosures accompanying the product and the distance-sale terms.
• Consumers may communicate withdrawal by email or through an available website procedure within the statutory period. The absence of a supplementary form, original shipping carton or original paper receipt does not automatically eliminate statutory rights.

Opening packaging solely to inspect a product does not automatically extinguish every statutory withdrawal right. Relevant exceptions, including a substantial reduction in value through use, and any required advance disclosure must be assessed specifically. Prior approval by support staff or an original paper receipt is not a blanket condition for exercising a statutory withdrawal right.

3. Defects, wrong deliveries and products not matching descriptions or advertising

If a product differs from the contract, its description or advertising, the consumer may request withdrawal within 3 months after receiving the product and within 30 days after becoming aware, or being reasonably able to become aware, of the discrepancy (Article 17(3) of the Korean e-commerce law). This right is assessed separately from the seven-day period for a change of mind.

If the customer receives damaged, incorrect, incomplete or defective goods, they can provide the order number and a description of the issue. EVA CODE may invite the customer to submit photographs to speed up the review. The absence of photographs does not, by itself, remove a statutory right to return the goods. After reviewing the claim, the Company arranges any exchange, cancellation, return and refund due under applicable law.

4. Order cancellations and changes

Before dispatch, use any cancellation function available in your order or contact orders@evacode.co.kr with your order number. Changes after dispatch may be limited, but this does not restrict statutory withdrawal rights. Statutory refund deadlines apply to valid cancellations made before dispatch or before the product is supplied.

5. Requesting a return and sending products back

1. Contact orders@evacode.co.kr or use an available cancellation/returns feature in your account, stating the order number, products and reason.
2. Returns address: 경기도 안산시 단원구 별망로 555, 4층 420호. Please confirm the return shipping procedure and method with customer support before sending the parcel.
3. Ship the product to the address provided. For quality disputes or incorrect deliveries, coordinate a safe collection method with the Company.
4. The Company reviews the returned products and takes payment cancellation or refund steps within the statutory deadlines.

For international returns, coordinate the shipping method, customs declarations and supporting documents with customer support beforehand. Actual international transit times are distinct from statutory refund-processing deadlines.

6. Who pays return shipping costs

• Lawful withdrawal due to a change of mind: the consumer generally bears the cost of returning the goods. The Company does not impose a separate penalty or claim damages merely because withdrawal rights are exercised.
• Withdrawal because the product differs from its description, advertising or contractual terms: the seller bears return shipping costs.
• Refunds of original shipping charges and adjustments for combined shipping or partial returns are calculated under applicable law and the particular transaction terms, which are disclosed in advance. Arbitrary flat deductions do not apply.

Domestic return address: 경기도 안산시 단원구 별망로 555, 4층 420호, Republic of Korea. Contact: orders@evacode.co.kr / +82 10-7652-8595. EVA CODE will advise on a practicable, traceable return method.

7. Refund timing and methods — generally 3 business days

• If the product has already been supplied: the Company refunds the purchase price or takes the statutorily required refund steps within 3 business days after receiving the returned product.
• If the product has not been supplied: the Company refunds or takes the necessary steps within 3 business days after valid withdrawal.
• Standard procedure: refunds are made through the original payment method and payment system. For cards and other electronic payments covered by law, EVA CODE promptly requests cancellation or a refund from the original payment provider. A partial refund is processed as a partial cancellation of the original transaction where supported. Posting of the credit by the provider or bank may occur later.
• Exception: if the original refund channel is objectively unavailable (such as a closed source account or a provider unable to reverse the transaction), the Company explains the reason and agrees with the buyer on another lawful refund method after verifying the payment details.
• Statutory compensation for delayed refunds may apply if a legal refund deadline is missed.

8. Disputes and customer support

When eligibility for a return or the cause of a defect is disputed, the Company reasonably reviews the facts and does not evade the applicable statutory burden of proof. Customers may use the Korea Consumer Agency (한국소비자원) or other competent dispute-resolution and remedies procedures.

Inspection of returned goods. EVA CODE may document completeness, packaging condition, evidence of use or partial consumption and the condition of returned products. Where a dispute arises, the Company may compare the returned item with dispatch records, carrier documentation, product descriptions and the customer's claim. A claim unsupported under the applicable law may be declined for stated reasons, with costs and liability allocated according to law. This review does not override statutory time limits or the applicable burden of proof.

Email: orders@evacode.co.kr · Telephone: +82 10-7652-8595 · Payment Information · Terms of Sale and Use